Cancellation & Refund Policy

QHT Messaging is a monthly subscription billed in advance at ₹1,999 per workspace per month, plus applicable taxes (GST). There are no long-term contracts or lock-ins — your subscription simply renews each month until you cancel.

You can cancel your subscription at any time by emailing info@qhtclinic.com from your registered email address. Cancellation takes effect at the end of your current billing cycle:

• You keep full access to your workspace until the end of the period you have already paid for;
• No further renewals are charged after you cancel;
• Partial months are not refunded, except as described in section 3 below.

We offer refunds in the following cases:

• First payment — 7-day window. If you are not satisfied with the Service, write to us within 7 days of your first subscription payment and we will refund that payment in full. This applies only to the first payment on a new workspace, not to renewals.
• Duplicate or erroneous payments. If you are charged twice for the same billing period, or an incorrect amount is charged due to a technical error, we will refund the duplicate or excess amount in full once verified.

To request a refund, email info@qhtclinic.com with your registered email address, workspace name, and the payment reference (transaction ID from Razorpay/PayU or your bank statement).

Approved refunds are processed to the original payment method used for the transaction. Once initiated, refunds typically reflect in your account within 5–7 business days, depending on your bank or card issuer. We will confirm by email when the refund has been initiated.

• WhatsApp conversation charges — these are billed separately by Meta at Meta's rates and are outside our control; they are non-refundable by us.
• Renewal payments outside the cases in section 3 (cancel before your renewal date to avoid the next charge).
• Charges arising from suspension or termination for a material breach of our Terms of Service.

If anything here is unclear, or you believe a charge is wrong, write to info@qhtclinic.com and we will sort it out. See also our Terms of Service.